Terms and conditions
Service Scope
LuxDrive provides chauffeur-driven transportation services including:
- Airport transfers
- Cross-border transfers (GCC routes)
- City rides and hourly chauffeur services
- Ziyarah and tour transportation
- Corporate mobility solutions
All services are subject to availability, regulatory approvals, and operational feasibility.
Booking & Confirmation
Bookings can be made via website, phone, WhatsApp, or authorized representatives.
- A booking is confirmed only after:
- Full or partial payment is received, and
- A confirmation message/email is issued by LuxDrive
LuxDrive reserves the right to decline or modify bookings based on operational constraints.
Pricing & Payments
Pricing is dynamic and may vary based on:
- Distance, route, and duration
- Vehicle type
- Cross-border permits and fuel costs
- Demand and urgency
Additional charges may apply for:
- Waiting time beyond the grace period
- Route deviations requested by the client
- Tolls, parking, border fees, and taxes
Passenger Responsibilities
Passengers must:
- Provide accurate booking details (pickup, drop-off, documents)
- Carry valid identification and travel documents for cross-border journeys
- Comply with local laws and border regulations
- Maintain respectful behavior toward drivers
LuxDrive reserves the right to terminate service without refund in case of misconduct.
Cross-Border Travel Conditions
Passengers are fully responsible for:
- Visa validity
- Entry/exit requirements
- Customs regulations
LuxDrive is not liable for:
- Denied entry at borders
- Delays caused by immigration or security checks
Waiting Time Policy
- Airport pickups: 60 minutes complimentary waiting time after flight landing
- City pickups: 15 minutes complimentary waiting time
Additional waiting time will be charged accordingly
Vehicle & Driver Allocation
LuxDrive reserves the right to upgrade or substitute vehicles when necessary
All chauffeurs are professionally trained, licensed, and vetted
Liability
LuxDrive is not liable for:
- Delays due to traffic, weather, or government restrictions
- Missed flights due to late bookings or incorrect information
- Loss of personal belongings left in vehicles
Force Majeure
LuxDrive shall not be held responsible for service disruptions caused by:
- Natural disasters
- Political unrest
- Border closures
Flight cancellations or government restrictions
Refund Policy
Eligibility for Refunds
Refunds may be issued in the following cases:
- Cancellation within eligible timeframe
- Service not delivered due to LuxDrive operational failure
- Duplicate payments
Non-Refundable Scenarios
No refunds will be issued if:
- Passenger fails to show up (No-show)
- Incorrect booking details provided
- Passenger denied at border due to documentation issues
- Cancellation outside allowed timeframe
Refund Processing
- Refunds will be processed within 7–14 business days
- Refunds will be issued via the original payment method
- Bank or transaction fees may be deducted
Return Policy
As a transportation service provider, LuxDrive does not offer “returns” in the traditional sense.
However:
If a service is not delivered as agreed, customers may:
- Request a partial or full refund
- Request a service credit for future bookings
All such requests will be reviewed on a case-by-case basis.
Amendment Policy
- Changes to bookings (date/time/vehicle) are subject to availability
- Requests must be made at least 12–24 hours prior
- Additional charges may apply
No-Show Policy
A booking will be considered a No-Show if:
- Passenger does not arrive within the waiting time
- Passenger is unreachable
No refunds will be issued in such cases.
Safety & Compliance
- All vehicles are insured and maintained to premium standards
- Chauffeurs follow strict safety and hospitality protocols
- Seatbelts are mandatory for all passengers
Contact & Support
For support, modifications, or claims:
Customers must contact LuxDrive via official channels
All disputes should be reported within 48 hours of service completion
Cancellation Policy
Standard Cancellation
- 24+ hours before pickup: Full refund
- 12–24 hours before pickup: 50% refund
- Less than 12 hours: No refund
Cross-Border Bookings
- Due to permits and planning:
- 48+ hours before pickup: Full refund
- 24–48 hours: 50% refund
- Less than 24 hours: No refund
LuxDrive Cancellation
If LuxDrive cancels due to operational issues:
- Full refund or
- Alternative arrangement of equal value
Privacy Policy
Introduction
LuxDrive (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, website, or communicate with us.
By using LuxDrive services, you agree to the terms outlined in this Privacy Policy.
Information We Collect
2.1 Personal Information
We may collect the following:
Full name
Phone number
Email address
Pickup and drop-off locations
Travel itinerary details
Identification details (for cross-border travel when required)
2.2 Payment Information
Billing details
Transaction records
Payment confirmations
Note: Payment data is processed through secure third-party providers. LuxDrive does not store full card details.
2.3 Technical & Usage Data
IP address
Browser type and device information
Website usage behavior
Cookies and tracking data
How We Use Your Information
We use your data to:
- Process and manage bookings
- Provide transportation and concierge services
- Facilitate cross-border travel arrangements
- Communicate booking confirmations and updates
- Improve our services and customer experience
- Send service-related notifications and offers (with consent)
- Ensure safety, fraud prevention, and compliance
Sharing of Information
We may share your information with:
4.1 Service Partners
Chauffeurs and transport operators
Cross-border facilitators and logistics partners
4.2 Regulatory Authorities
Immigration and border authorities (if required for travel)
Law enforcement agencies where legally obligated
4.3 Technology Providers
Payment gateways
CRM and communication platforms
Hosting and analytics providers
All third parties are required to handle your data securely and in compliance with applicable laws.
Cross-Border Data Transfers
Due to the nature of our services across GCC countries, your data may be processed in different jurisdictions.
We ensure:
- Adequate safeguards are in place
- Data is shared only as necessary for service delivery
- Compliance with relevant regional and international regulations
Data Retention
We retain your data only for as long as necessary to:
- Fulfill service obligations
- Comply with legal and regulatory requirements
- Resolve disputes and enforce agreements
Cookies & Tracking Technologies
Our website may use cookies to:
- Enhance user experience
- Analyze traffic and usage patterns
- Support marketing and retargeting campaigns
You may disable cookies through your browser settings.
Data Security
LuxDrive implements appropriate technical and organizational measures to protect your data, including:
- Secure servers and encrypted communications
- Access control and restricted data handling
- Regular system monitoring and updates
Your Rights
Depending on applicable laws, you may have the right to:
- Access your personal data
- Request correction or updates
- Request deletion of your data
- Withdraw consent for marketing communications
- Object to or restrict certain processing activities
Requests can be submitted via our official contact channels.
Marketing Communications
With your consent, LuxDrive may send:
- Service updates
- Promotional offers
- Travel-related communications
You may opt out at any time via:
- Email unsubscribe links
- Direct contact with our support team
Third-Party Links
Our website or communications may include links to third-party websites. LuxDrive is not responsible for the privacy practices of these external platforms.
Children’s Privacy
LuxDrive services are not directed toward individuals under the age of 18. We do not knowingly collect data from minors.
Updates to This Policy
LuxDrive may update this Privacy Policy periodically. Updates will be reflected on this page with a revised effective date.
Contact Us
For any privacy-related inquiries or requests:
LuxDrive Support Team
Email: luxdrive@luxakari.com
Phone/WhatsApp: +966 57 935 7572